Archive for the ‘Windows’ Category

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Symantec – Error 1714. The older version of Symantic anti-virus cannot be removed. Contact your technical support group

July 10, 2007

Problem with anti-virus software. Just to give you an idea of the severity of this problem, we have not had virus protection at our NFP for at least a year. I am new, and trying to fix this.

I have an update for Symantic Anti-virus, it is version 8.0. I am trying to install it on my computer in order to use my computer as the anti-virus server.

When I try to install it, the Install Shield gives me the following message:

“The feature that you are trying to use is on a network resource that is unavailable”

It then tells me that I can enter a different path, etc. More importantly, when I hit cancel (which, in the end, is all I can do because I have exhausted all other options) I get this error message:

Error 1719 Symantec Antivirus

“Error 1714. The older version of Symantic anti-virus cannot be removed. Contact your technical support group”.

This doesn’t work ?

If this doesn’t work
Link

Go to download this MSI Removal and remove the Current Symantec which you could locate in your system.

Voila.. more info… do drop me an email

Signing Off Now
jMs

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Windows – Search Companion cannot be found.

June 14, 2007

You may have encountered an issue when your Start => Search => Popss… an error “A file that is required to run Search Companion cannot be found. You may need to run setup.”

Search Companion Missing

Here would be the solutions for the error message as per displayed.

What’s the route caused?
Spyware
BHO
Windows Components which might be corrupted.

No worries, here you go. It works for me.

Solution
Navigate to: HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Explorer\CabinetState folder.

Go to: Edit>New>String Value.

Right-click the newly created key and rename it to “use search asst” without quotation marks. Click OK.

Double-click the new “use search asst” key and type “no” in the Value data field. Do not use quotation marks.

Close the registry editor.

This is a screenshot showing the subkey named “use search asst” and its value of “no”.

This would be how it looks like.

How it looks like

Restart the computer and see if the Search Menu works for your computer.

Signing Off Now
jMs

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CISCO VPN – Stubborn Application Unable to Remove

June 5, 2007

I installed the (vpnclient-win-msi-4[1][1].6.04.0043-k9.exe) on my XP
pro SP2 today and all my problems started.

First off, I had SecureRemote which is another VPN installed at the
time. So when the install of the Cisco was almost done, I got a blue
screen and CRASH.

When restarted, it said there was some new hardware which had to do
with SecureRemote freaking out due to the new vpn, I uninstalled
SecureRemote and disabled its “hardware” and tried to reinstall the
Cisco client.

Now every time I try to install it says that “Another version of this
product is already installed …” So it says that it will be removed
and the PC has to be restarted. Well I hit okay and restart the PC. On
restart, the install comes up and gives me the same damned message.

There is no trace of Cisco in Add/Remove programs. I have followed the
manual uninstall and removed all the oemX.inf files and still get the
same problem.

Solution
Okay so in case anyone has this probelm I finally resolved it.

I basically went throught the registry (highlight My Computer first)
and did a search for the word Cisco and removed every instance of it I
could find. There was the InstallService which it would not let me
remove but everything else is gone.

Then I removed all the more recently created oemX.int and oem.pnf files
Also removed /windows/system32/drives/dne200.ddl
And /windows/system32/dne
I also removed anything it had put into
Startmenu/programs/Alluser/startup
Also removed the stuff in the temp folder

So the combonation of all that is what really got it done.

Now its installed and happy. I hope that helps some poor soul save the
day I just wasted some day

Signing Off Now
jMs

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Windows – Unable to unload your profile properly

June 4, 2007

Have you guys encounter the issue with your Windows? Logging off very slow….. it takes longer than ever to unload the current profile….

What are the symthoms?

• A user profile does not unload.
• A roaming profile does not reconcile.
• You reach the registry size limit (RSL).
• You take a long time to log off, and you receive the following message:
Saving settings….
• Backups may not start. There are no errors in the Application log from the Backup program. However, if you see event ID 1524, the Backup has not run.

Here is how it looks like?
ProfileHive

All you gotta do is download the following application and install it on your computer?

Do let me know if it makes a difference to your computer? It works for mine afterall…

How to you uninstall it… just go ahead from the Control Panel => Add Remove Programs…….

How do you know if it’s installed properly…… go to Start => Run => type in ‘services.msc’ => locate the User Profile Hive Cleanup and try to catch if the services is started, if yes… good… test it out… if no, right click and choose start…..

Good luck

Signing Off Now
jMs

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Windows – Menu bar/Toolbar Missing in Windows Explorer and/or Internet Explorer

May 25, 2007

One fine day, you load your “favourite browser Mr. Internet Explorer” and realised that the Common Toolbar like
[File – Edit – View – Favourites – Tools – Help] is MISSING

This is how it looks like
Missing Toolbar

Don;t worry , your computer wasn’t being hijack by malicious virus nor killer worm.
Most likely you would encounter this when you are deleting some of the spywares/third party software from the Antivirus server / Spam Spam tool. The removal applications might have removes the .dll or corrupt the windows system files.

All you gotta do is …..

Make sure you do have the administrator access of the current affected computer.
# Close all open Internet Explorer and Windows Explorer windows.
# Start the Registry Editor (Click Start, Run and enter REGEDIT.EXE).
# Go to the following Registry key: HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar

For Windows Explorer:

* In the right pane, locate the Explorer sub-key and open it.
* In the right pane, locate the ITBarLayout value.
* Right click this value and select Delete.

For Internet Explorer:

* In the right pane, locate the WebBrowser sub-key and open it.
* In the right pane, locate the ITBarLayout value.
* Right click this value and select Delete.

# Quit Registry Editor.
# Open the affected program (Windows Explorer or Internet Explorer) and verify that you’re Menu bar/Toolbar has been restored.
# If not, repeat steps 1-3.
# Then locate the ShellBrowser sub-key, open it and delete the ITBarLayout value there.

Good the luck to you !

Signing Off Now
jMs

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Windows – Virtual Memory is Low

April 28, 2007

I am sure you will hate this just like myself when i am doing my things half way through i got this message and there goes my documents which i have doing half way through….sometimes i were even shown a blue screen of death for that event….

Then a further research and realised that either one has to be sacrifice , either the money or the HDD space…

The problem is that you do not have enough RAM (random access memory) installed. Windows first draws from your RAM, but when this runs out, it will then access your virtual memory. When even this runs low, you will start to receive the low virtual memory message. One solution is to allow Windows to increase your virtual memory, but the correct method is to install more RAM to your system.

oh yeah , before that, remember the maximum you can place for the max field is 3 x of your physical RAM while the minimum should be 1.5 x of the current physical RAM

Microsoft Windows XP
1. Click Start, and then click Control Panel.
2. Click Performance and Maintenance, and then click System.
3. On the Advanced tab, under Performance, click Settings.
4. On the Advanced tab, under Virtual memory, click Change.
5. Under Drive [Volume Label], click the drive that contains the paging file that you want to change.
6. Under Paging file size for selected drive, click to select the System managed size check box, and then click Set.
7. Click OK three times.

When you are prompted to restart the computer, click Yes.

Microsoft Windows 2000
1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System.
3. On the Advanced tab, click Performance Options.
4. Click Change.
5. Select the drive that you want to use to store the paging file.
6. Increase the value for Maximum size (MB).

For the initial size, we recommend that you use the Recommended value under Total paging file size for all drives.
7. Click Set, and then click OK three times.
8. If you are prompted to restart the computer, click Yes.

Otherwise click Start, and then click Shut Down.

Signing Off Now
jMs

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Windows – How to uninstall network adapter or TCP/IP?

April 28, 2007

You might have encountered issue with flushing dns at times and having difficulty to login to the client with error codes on network. You might try the following option to repair the connections.

But the most important thing before you proceed to do this, make sure you do have a LOCAL ADMINISTRATOR ACCOUNT else you would be logged out from the machine.

How to reinstall TCP/IP in Windows 2000

You might have to reinstall TCP/IP to help resolve some issues, such as improperly configured bindings, dialup clients that are unable to connect to the RAS server, NIC drivers that do not properly bind to the TCP/IP protocol, etc.

To remove TCP/IP in Windows 2000:

1. Click to clear the TCP/IP check box from all dialup and LAN connections in “Network and Dialup Connections”.
2. Install another protocol (NetBEUI or NWlink) to maintain a placeholder for each conneciton.
3. Restart your computer
4. Reinstall TCP/IP, and restart your computer again.

How to reinstall TCP/IP in Windows XP
applies both to the Home and Pro editions of XP

In Windows XP, the uninstall button is disabled for the TCP/IP protocol. The TCP/IP stack is considered a core component of the operating system, and it is not possible to uninstall it. Still, in some extreme cases, the most appropriate solution is to reset the TCP/IP stack back to a default state…

There is a NetShell (netsh) command-line scripting utility for the configuring and monitoring of Windows XP networking. Using this tool, a reset command is available that rewrites pertinent TCP/IP registry keys to achieve the same result as the removal and the reinstallation of the protocol. The following registry branches are reset using this tool:

SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\
SYSTEM\CurrentControlSet\Services\DHCP\Parameters\

Comand usage

Simply type the following in Command Prompt:

netsh int ip reset c:\resetlog.txt

“c:\resetlog.txt” being the logfile generated by netsh to store changes being made. If the file exists, the new log will be appended to the end of the existing file.

Signing Off Now
jMs